Invoice Email Not Sent
Troubleshoot invoice delivery issues in Nomadbill.
Troubleshoot invoice email delivery
Invoice emails should update the invoice record when NomadBill sends them. If a client did not receive an invoice, first confirm the recipient address, then verify whether the invoice was actually marked as sent before you resend it.
Check the recipient email address
Open the invoice and review the recipient email address carefully. A typo, outdated address, or the wrong contact on the invoice is the most common reason an email never arrives.
If you have sent the invoice before, note that NomadBill stores the last recipient in the sent_to field. The resend form uses that same address as the default recipient, so correct it before sending again if needed.
Verify the invoice was marked as sent
Check the invoice fields that track email activity:
sent_atshows when NomadBill recorded the email as sent.sent_toshows which email address received the message.email_statusshould besentafter a successful send action.
If these fields are blank or email_status is not sent, NomadBill did not finish the send step. In that case, resending from the invoice is the next check.
Resend the invoice email
Open the invoice and use the send or resend email action in the email modal. NomadBill sends an HTML invoice summary that includes the document number, customer name, amount, and any custom message you add.
After you send it, confirm that the invoice updates with a new sent_at value, the correct sent_to address, and email_status set to sent. Those fields are your best confirmation that NomadBill processed the email request.
Check spam or junk folders
Ask your client to search their spam, junk, promotions, or filtered folders for messages from noreply@nomadbill.co.
If the invoice shows sent_at, sent_to, and email_status as expected but the client still cannot find the message, their mail provider may have filtered it after delivery.
If invoice emails consistently fail to send, the Resend integration may not be configured for your workspace. Contact your account administrator to verify that the email service is set up correctly.